Effective Date: 1/7/2025
Website: https://www.tumalock.com
Contact: info@tumalock.com | 0711112018
Welcome to Tumalock Deal’s Terms and Conditions. These terms govern your use of Tumalock services. By accessing or using our platform, you agree to be bound by these Terms and Conditions.
The name Tumalock is derived from two words:
“Tuma” – a Swahili word meaning “to send”, representing the seller delivering purchased items.
“Lock” – symbolizing the buyer depositing money into a Tumalock trust account to hold the funds securely until delivery is confirmed.
Tumalock Deal offers a platform that facilitates secure online transactions between buyers and sellers. Our services include:
To unlock opportunities for e-commerce growth through a secure, trusted, and reliable payment solution.
To be the leading secure, simple, and affordable payment platform that empowers financial growth in e-commerce.
Tumalock Deal holds money deposited by the buyer while purchased goods are being delivered by the seller. The seller cannot access the funds until goods are confirmed delivered. This process protects both parties from common online scams.
Tumalock charges a small service fee for each transaction. Fees range from Ksh 10 for items worth up to Ksh 100 and up to Ksh 1,000 for items worth Ksh 249,000. For larger purchases, multiple deposits or bank payment arrangements may apply.
Users must register with valid personal details including National ID, official Mpesa number, full names, and email before using Tumalock services. Providing false or incomplete information may lead to account suspension.
In case of disputes, Tumalock provides a structured resolution mechanism. Both parties may be required to deposit a conflict fee ranging from Ksh 100 to Ksh 1,000. The resolution committee will mediate fairly; unresolved issues may be referred to a court of law.
Tumalock strictly prohibits transactions involving illegal or unethical goods and services such as firearms, narcotics, counterfeit items, stolen goods, or human trafficking. Any user found engaging in such activities will face immediate account termination and legal action.
Tumalock Deal shall not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use our services. Users are fully responsible for ensuring the accuracy of their transaction details.
These Terms are governed by and construed in accordance with the Laws of Kenya. Any legal proceedings shall be conducted within Kenyan jurisdiction.
Web: www.tumalock.com
Email: info@tumalock.com
Phone: 0711112018