FAQs

Tumalock is a secure escrow platform that ensures trust in transactions. Buyers deposit payments into Tumalock, and funds are only released to sellers once the agreed conditions are met.

The buyer locks payment into Tumalock. Once the seller delivers the goods or services and the buyer confirms, Tumalock releases the payment to the seller.

Yes. All payments are securely held in escrow and are only released when both parties agree, ensuring maximum protection against fraud.

If a dispute arises, Tumalock's support team will step in to review evidence from both parties and make a fair resolution.

Yes. Tumalock charges a small service fee for each transaction to cover security, escrow, and support operations.

To unlock a payment, go to your transactions page, select the locked transaction, and follow the verification process to release funds to the seller.

Yes. Tumalock supports both product sales and service agreements, ensuring that both parties are protected in any type of deal.

You can contact our support team via the 'Help & Support' section in the app or by emailing support@tumalock.com.

After registering, log in to your account and invite your potential buyer or seller directly from the dashboard. They'll receive an email or in-app notification with instructions to join the transaction.

Every Tumalock account is tied to a real, unique phone number. Before you can lock, receive or unlock any escrow funds you must complete the SMS one-time-password (OTP) verification. This stops fraudsters from opening accounts in other people's names or reusing the same phone across multiple accounts.

No. Tumalock will NEVER call, WhatsApp, SMS or email you asking for your OTP, password, or to release (unlock) funds. Anyone who does — even if they claim to be Tumalock support or the seller — is a scammer trying to steal your money. Never share the code and report the incident to info@tumalock.com or 0711112018.

While your account is suspended you cannot start new transactions, receive escrow funds, or unlock funds. Any escrow funds already held for existing transactions remain held pending review. To appeal, contact info@tumalock.com from the email address you registered with and include your registered phone number.